Know what your customers want: The six intents driving your CX
Learn how to classify customer intent signals across the entire customer experience to improve targeting, personalization, and measurement.
Insights
Intelligence with intent
Insights and perspectives on the innovations in AI, data, and design shaping the future of intelligent customer experiences.
More Human than Ever: The Power of AI in Customer Experience
How AI enables brands to deliver more human experiences by becoming more adaptive, strategically creative, and deeply connected.
AI is Breaking Agency Economics: It's Time to Rethink Value.
As AI reshapes how work gets done, agencies must rethink billing, delivery and value — or risk becoming obsolete.
Beyond Product: Delivering AI-powered Journeys Around Intent
Discover how an intent-centric CX framework enables fluid, personalized, and proactive product experiences that increase LTV and CSAT.
Talk to My Agent: Winning Customers in the AI Economy
AI agents are reshaping how people search, shop and decide. Are brands ready for their most demanding new customer?